Shipping policy

At Diya Aromas, we aim to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for information on shipping rates, processing times, and delivery options.

1. Order Processing

Orders are typically processed within 1-2 working days before being dispatched.

Cut-off Time: Orders placed after 2pm may be processed the next working day.

2. Delivery Estimates

Service Used: Royal Mail Tracked 48

Delivery Time: 2-3 working days (including Saturdays), although 48 hours is the target.

Tracking: Full end-to-end tracking is provided with this service. Customers will receive a tracking number once the item has been dispatched.

Coverage

Geographical Area: Available for deliveries to all UK addresses, including those in Northern Ireland, the Isle of Man, and the Channel Islands.

Exclusions: Some remote areas might experience longer delivery times.
Free standard shipping on orders over £55

3. International Shipping

We currently do not offer international shipping. Our products are only available for delivery within the United Kingdom.

4. Shipping Carriers

We use reputable carriers such as Royal Mail to ensure your order arrives safely and on time. The carrier used will be based on the best available option for your delivery address and the size of your order.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your order online.

6. Shipping Address Accuracy

Please ensure that all shipping information is correct at the time of purchase. We cannot be held responsible for delays or delivery failures due to incorrect or incomplete address details. If you need to change your shipping address after placing an order, please contact us immediately

7. Delivery Issues

Lost or Delayed Packages: If your order has not arrived within the estimated delivery time, please contact us. We will work with the carrier to locate your package and resolve any issues.

Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as necessary.

Missed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions on how to arrange redelivery or collect your package from a local depot.

bring a copy of your order confirmation and a valid photo ID when collecting your order.

8. Orders and Backorders

Pre-Orders: If an item is available for pre-order, the estimated dispatch date will be indicated on the product page. Your order will be shipped as soon as the item is back in stock.
Back orders: If an item is out of stock but available for back order, you will be notified of the estimated restock date. Your order will be shipped as soon as the item becomes available.

10. Contact Information

For any questions regarding our shipping policy, please contact us at:

Diya Aromas

hello@diyaaromas.co.uk

11. Changes to This Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website. The current version of the policy will apply to your order.

Thank you for shopping with Diya Aromas. We appreciate your business and are committed to ensuring your satisfaction with our products and services.